Please read these terms carefully before using the Fleet by Elevera platform or the Fleet Go mobile application.
Your agreement to be bound by these terms
Short version
By using Fleet by Elevera you agree to these terms. If you don't agree, don't use the Service.
By accessing or using the Fleet by Elevera web platform ("Platform") or the Fleet Go mobile application ("App", and together with the Platform, the "Service"), you ("User") agree to be bound by these Terms of Service ("Terms") and all policies incorporated herein by reference, including our Privacy Policy.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include both you individually and that organization.
If you do not agree to these Terms, you must immediately discontinue use of the Service. Elevera reserves the right to update these Terms at any time. Continued use after changes are posted constitutes your acceptance of the revised Terms.
What Fleet by Elevera provides
Short version
Fleet by Elevera is a cloud-based fleet management SaaS for DSPs. It includes a web dashboard and a mobile app (Fleet Go) for drivers.
Fleet by Elevera is a software-as-a-service (SaaS) fleet management platform designed for delivery service providers (DSPs) and fleet operators. The Service enables organizations to:
Elevera reserves the right to modify, suspend, or discontinue any feature of the Service at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.
Pricing, payment, and cancellation
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Subscriptions are billed in advance. You can cancel anytime, but we don't issue refunds for the current billing period.
You agree to provide accurate and complete billing information. If payment fails, we may suspend access to the Service until payment is resolved. All prices are exclusive of applicable taxes, which are your responsibility.
Elevera may offer free trials or promotional pricing at its discretion. At the end of a free trial, you will be charged the applicable subscription fee unless you cancel before the trial period ends. Elevera reserves the right to modify or cancel promotional offers at any time.
Your responsibilities for account credentials
Short version
You are responsible for your account security. Keep your credentials private and notify us immediately of any unauthorized access.
To use the Service, you must register for an account and provide accurate, complete, and current information. You agree to update your information promptly if it changes.
| Responsibility | Who It Applies To | Action Required |
|---|---|---|
| Password security | All users | Use a strong, unique password and never share it |
| Credential confidentiality | All users | Do not disclose login details to unauthorized persons |
| Unauthorized access | Account owner | Notify Elevera immediately at hello@eleverastudio.com |
| Team member accounts | Organization owner | Deactivate accounts for departed team members promptly |
| Account accuracy | All users | Keep profile and billing info current |
Elevera is not liable for any loss or damage arising from your failure to maintain the security of your account credentials. You are responsible for all activities that occur under your account.
Role-based access within your organization
Short version
Access is role-based. The organization owner is responsible for all users they invite and their actions within the Service.
Full control over organization settings, billing, users, and all operational data.
Manages shifts, vehicles, incidents, and maintenance. Cannot modify billing or org settings.
Access to own shifts, jobs, and incident reporting via the Fleet Go mobile app only.
System-level configuration access. Typically reserved for Elevera support staff.
The organization owner (the account that registers and holds the subscription) is solely responsible for all users invited into the organization, including their compliance with these Terms. Elevera is not responsible for actions taken by authorized users within an organization.
What you may and may not do with the Service
Short version
Use the Service for legitimate fleet management only. Don't abuse the platform, scrape data, or use it for unlawful purposes.
The following activities are strictly prohibited:
Elevera reserves the right to suspend or terminate access for any violation of this Acceptable Use Policy, with or without prior notice, at its sole discretion.
Additional terms specific to the mobile application
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The Fleet Go app requires certain device permissions (location, camera). These are used solely for operational purposes and only when the app is in use.
Fleet Go is available on the Apple App Store and Google Play Store. By installing and using Fleet Go, you agree to the terms of the respective app store in addition to these Terms.
| Permission | When Used | Purpose |
|---|---|---|
| Location (foreground) | Incident reporting only | Record GPS coordinates of where an incident occurred |
| Camera | Photo capture | Vehicle inspection & incident damage documentation |
| Photo Library | Photo upload | Attach existing photos to reports |
| Push Notifications | Always (if enabled) | Shift alerts, job assignments, and incident updates |
| QR Code / Barcode | Vehicle scan | Identify vehicles by scanning QR codes |
You may revoke any permission at any time through your device settings. Revoking certain permissions may limit the functionality of the app. Elevera is not responsible for reduced functionality resulting from revoked permissions.
How your data is handled and who owns it
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You own your data. We process it to run the Service. See our Privacy Policy for full details.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain full ownership of all data you upload or generate through the Service ("Customer Data"), including incident reports, vehicle records, photos, maintenance logs, and driver information. Elevera does not claim ownership of Customer Data.
You grant Elevera a non-exclusive, worldwide, royalty-free license to store, process, and transmit Customer Data solely for the purpose of providing the Service to you. This license terminates when your account is closed and Customer Data is deleted.
Elevera may use aggregated and anonymized (non-personally-identifiable) data derived from your use of the Service for product improvement, research, and benchmarking purposes. This data will never identify you or your organization.
What we own and the license we grant you
Short version
We own the platform and its code. You get a license to use it while you subscribe. You own your data.
The Service, including all software, interfaces, designs, trademarks, logos, and content created by Elevera, is the exclusive intellectual property of Elevera and its licensors. Nothing in these Terms transfers any ownership rights in the Service to you.
Subject to these Terms and payment of applicable fees, Elevera grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your organization's internal fleet management purposes.
Protection of non-public information
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Keep non-public information about the Service confidential. We will do the same with your Customer Data.
"Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to: (a) hold the other's Confidential Information in strict confidence; (b) not disclose it to third parties without prior written consent; and (c) use it only for the purposes of this agreement.
These obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law or regulation.
What we do not warrant or guarantee
Short version
The Service is provided "as is." We do not guarantee uninterrupted availability or that it will be error-free.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ELEVERA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Elevera makes no warranty regarding the accuracy, completeness, or reliability of any data or results generated through the Service. You are solely responsible for validating operational data before acting on it.
Some jurisdictions do not allow the exclusion of implied warranties. In such cases, the above exclusions apply to the fullest extent permitted by applicable law.
The maximum extent of our financial responsibility
Short version
Our liability is capped at the fees you paid in the 12 months preceding the claim. We are not liable for indirect or consequential damages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Elevera's total aggregate liability exceed the fees you paid to Elevera in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.
Your obligation to defend Elevera
Short version
If your misuse of the Service causes a legal claim against us, you agree to cover our legal costs and damages.
You agree to indemnify, defend, and hold harmless Elevera, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
How and when accounts can be closed
Short version
You can cancel anytime. We can terminate for cause immediately. Data is deleted 30 days after account closure.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining period.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in fraudulent or harmful activity. We will attempt to provide notice where practicable.
Upon termination: (a) your license to use the Service ends immediately; (b) you lose access to all Customer Data stored in the Service; (c) Elevera will retain your data for 30 days after termination, after which it will be permanently deleted.
How disagreements will be handled
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Disputes are governed by the laws of Bosnia & Herzegovina. We ask you to contact us first to resolve issues informally.
These Terms shall be governed by and construed in accordance with the laws of Bosnia and Herzegovina, without regard to conflict of law provisions.
Before initiating any formal proceeding, both parties agree to attempt in good faith to resolve any dispute informally by contacting us at hello@eleverastudio.com. We will attempt to resolve the dispute within 30 days of receipt of a written notice describing the issue.
Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the competent courts of Bosnia and Herzegovina. Both parties consent to the personal jurisdiction of such courts.
How we notify you of updates
Short version
We may update these Terms. For material changes, we'll notify you via email or in-app at least 14 days in advance.
Elevera reserves the right to modify these Terms at any time. We will post the updated Terms on this page and update the "Last Updated" date at the top.
For material changes that affect your rights or obligations, we will provide at least 14 days' advance notice via email to the address on your account or through a prominent in-app notification.
Your continued use of the Service after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.
Reach us with questions about these Terms
If you have any questions, concerns, or requests related to these Terms of Service, please reach out through any of the following channels:
For legal, billing, and account inquiries. We respond within 2 business days.
Schedule a 30-minute call to discuss your account or terms questions directly.
Bosnia & Herzegovina